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Frequently Asked Questions (FAQs)

Ordering & Account:

| Q1: How do I place an order on rvazone.in?

Simply browse our catalog, add the items you love to your cart, and proceed to checkout. You can place the order as a guest or create an account for faster checkouts in the future.

| Q2: What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, RuPay), Net Banking, and popular wallets. We also offer Cash on Delivery (COD) for selected pin codes in India.

| Q3: Can I modify or cancel my order after placing it? | We process orders very quickly to ensure prompt dispatch. Therefore, we cannot guarantee any modifications or cancellations once the order is placed. Please review your order carefully before confirming. |

| Q4: Is it safe to shop on rvazone.in?

Yes, absolutely. We use secure, encrypted payment gateways for all transactions. We respect your privacy and do not store your sensitive financial details.

Shipping & Delivery:

| Q5: How long does shipping usually take?

Since we operate from Trichy, India, standard delivery time is typically 5–7 working days across India, depending on your location. We provide a tracking number so you can monitor your shipment's progress.

| Q6: Do you ship internationally?

Currently, rvazone.in only ships within India. We do not offer international shipping at this time.

| Q7: What happens if my package is delayed?

While we aim for timely delivery, slight delays can occur due to external factors like weather, logistics, or unforeseen circumstances. Please track your order using the provided tracking number. If your order is significantly delayed, please contact our support team. |

Returns, Exchanges, & Damages

| Q8: What is your Return and Exchange Policy?

All sales on rvazone.in are final. We enforce a strict - No Return and No Exchange Policy due to our operating model. Please ensure you check size charts and product details carefully before purchase.

| Q9: What if I ordered the wrong size/color? Can I exchange it?

No. As per our policy, we cannot offer exchanges for incorrect sizes, colors, or if you change your mind about an item after receiving it. We strongly urge customers to refer to the specific size guide on the product page.

| Q10: What should I do if my product arrives damaged or defective?

This is the only exception to our policy. If the item is damaged or defective during transit, you must inform us via email at support@rvazone.in within 24 hours of delivery. You must include clear photos or video evidence. Upon verification, we may offer a replacement of the same item if available, but no refunds will be issued.

| Q11: The color of the product looks slightly different on my screen. Is this normal?

Yes, minor color variation can occur. Due to differences in monitor displays, lighting during photography, and screen settings, the actual product color may vary slightly from what you see online. This is not considered a defect and is not eligible for replacement. |

Location:

| Q12: Where is rvazone.in located?

We are an e-commerce platform operating primarily from Trichy, Tamil Nadu, India.

| Q13: Can I pick up my order directly from your location in Trichy?

No. We are solely an online platform and do not currently offer local pick-up services. All orders must be shipped to the address provided during checkout.